Our COVID-19 Response

Although we haven't seen you in a while, here at Sullivan Family Dental, we have been working hard over the last month doing a lot behind the scenes to make sure we keep you safe upon your return to our office. We have done countless hours of research and continuing education in order to stay abreast of the current recommendations and guidelines issued by the CDC, OSHA and the ADA regarding COVID-19. Many of the infection control guidelines have been in place at Sullivan Family Dental since the beginning of our practice; others will be new in order to keep us all as safe as possible. Our top priority has always been the well-being and safety of our patients, our team and our community – now more than ever!

We have already been doing the following things to keep you safe:

  • Sterilization of instruments after each use
  • Disinfection of operatory surfaces following each patient
  • Use of PPE by all team members for every procedure – including gloves, masks, glasses and gowns
  • Regular hand washing before and after putting gloves on and removing them
  • High volume suction used for surgical procedures
  • Isodry suction device to reduce aerosols
  • Comprehensive medical history review for every patient
  • Cleaning of the entire office at the end of each day

We are implementing the following new or upgraded policies to keep you safe:

  • Pre-appointment patient screening – all patients will be asked questions about any recent illnesses to prevent sick patients coming to the office
  • Daily Sullivan Family Dental Team temperature screening – team members will have their temperature taken at arrival
  • Virtual/curbside waiting room – text or call when you arrive to be checked in; then we will text or call you back when it is your turn
  • Restriction of patient guests – patients will be asked to come to their appointments alone – only essential family members (i.e. parent/guardian for a minor or special-needs patient), translators, etc. will be permitted. All other guests will be asked to wait in their car
  • Touchless temperature screening upon arrival – every patient who enters will have their temperature screened via a touchless infrared forehead thermometer
  • Hand sanitizing stations throughout the office – every patient will be asked to sanitize their hands upon entering the office Pre-procedural rinse – each patient will rinse with a hydrogen peroxide rinse which has been shown effective against the COVID-19 virus in a patient's mouth
  • Use of high volume evacuation (suction) for hygiene procedures – we will be using high volume evacuation to reduce aerosols created by our instruments by up to 95% on every patient and every procedure
  • Additional Clinician PPE – every clinician will use either a N95 or Level 3 surgical mask, a face shield, and protective jacket/gown for every procedure, which will be discarded and replaced or disinfected between every patient
  • Contactless payments – patients will no longer need to hand their credit cards to our admin team for copay/fee processing

As you will see, our time out has very much been a "time-in" working on the practice. Guidelines and recommendations are ever changing as new information about this virus continues to become known. Rest assured, we are on it and we will be ready to hit the ground running when the time comes! We can't wait to welcome you back!

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